LIGHTING WARRANTY & RETURNS

At Professional Supply, we are committed to providing quality products, dependable service, and responsive support. If a product purchased from Professional Supply is found to be defective within the manufacturer's warranty period, we will assist in processing the warranty claim and work with the manufacturer to determine the appropriate resolution.

Warranty coverage is subject to the terms and conditions of the individual manufacturer.

Warranty Claims

To submit a warranty claim, provide the product SKU and description, quantity, invoice number or approximate purchase date, description of the issue, and any requested photos or testing results.

Products must not be discarded, altered, or field-destroyed without prior written authorization from Professional Supply.

Advance Replacement Policy

For qualifying customers and projects, Professional Supply may provide advance replacement products prior to receiving and evaluating the defective item.

If the returned product is determined not to be defective, or if the warranty claim is denied by the manufacturer, the customer will be responsible for the cost of the replacement product and any associated freight charges.

Advance replacements are provided at the sole discretion of Professional Supply.

Warranty Return Requirements

• Products must be clean and free of debris.
• Fixtures should be returned intact with several inches of lead wire whenever possible.
• Products must be packaged securely to prevent damage during transit.
• The assigned RGA number must be clearly marked on the outside of all packages.

Professional Supply reserves the right to inspect returned products before approving warranty credit or replacement.

Labor & Service Costs

Manufacturer warranties generally cover the product only.

Labor costs associated with troubleshooting, removal, reinstallation, service calls, equipment rentals, project delays, or other incidental expenses are not covered unless expressly approved in writing by the manufacturer.

Professional Supply is not responsible for labor charges or other costs incurred as a result of product failure, warranty replacement, or claim processing.

Returns of Unused Product

Stock items may be returned within 30 days of purchase with prior RGA approval, provided they are unused, in resalable condition, and in original packaging.

A 10% restocking fee applies to approved returns. Return freight is the responsibility of the customer.

Special-order, custom, non-stock, and made-to-order products are non-cancelable, non-returnable, and non-refundable unless determined to be defective under warranty.

Freight & Shipping

Customers are responsible for freight charges associated with non-warranty returns.

Freight reimbursement for approved warranty claims will be determined based on manufacturer policies and claim disposition.

Professional Supply reserves the right to modify these policies at any time without prior notice.